The Fine Art of Bot Naming When chatbots introduce themselves, one by Gabi Buchner Conversational Academy
This is crucial if you ever decide to build a website for your chatbot. Aurally and visually, it’s all angles (versus a lyrical name like Alexa). Most users couldn’t tell you what GPT stands for, much less what a “generative pretrained transformer” is or does. And, in general, it’s best not to choose a name that makes users feel like dum-dums.
But despite the hundreds of movies we’ve made and books we’ve written about robots, introducing personality into technology might not be the way we become more comfortable. The digital tools we make live in a completely different psychological landscape to the real world. There is no straight line from a tradesman’s hammer he can repair himself, to a chatbot designed and built by a design team somewhere in California (or in Dublin, in our case).
reasons you need an AI-led conversational ticketing system
Natural language is the new no-code, and with Zapier’s ChatGPT plugin, you can search for data inside any of your connected apps and trigger workflows, all by chatting. Even though it sometimes puts out factual errors while displaying total confidence—what experts call hallucinations—ChatGPT is still the industry leader for now. It remembers what you’ve said within each conversation, using it as context to provide more accurate output as it moves forward.
- Monkey responded to user questions, and can also send users a daily joke at a time of their choosing and make donations to Red Nose Day at the same time.
- In 2016, Microsoft launched an ambitious experiment with a Twitter chatbot known as Tay.
- They make us see the tool in all its virtual glory, and place it in an entirely different context to the person using it — and not always a relationship that person asks for or appreciates.
- Just as biological species are carefully named based on their unique characteristics, your chatbot also requires a careful process to find the perfect name.
Some of these tools are oriented toward business uses (such as internal operations), and others are oriented toward consumers. Both the benefits and the limitations of chatbots reside within the AI and the data that drive them. You can also look across your market to see
what the trend is.
Catchy Bot Names
In contrast, stateful chatbots can review past interactions and frame new responses in context. The best chatbots that fit right is the one that best fits the value proposition you’re trying to convey to your users. In some cases, that could require enterprise-level AI capabilities; however, in other instances, simple menu buttons may be the perfect solution.
An MBA Graduate in marketing and a researcher by disposition, he has a knack for everything related to customer engagement and customer happiness. However, if the bot has a catchy or unique name, it will make your customer service team feel more friendly and easily approachable. “Emerald Bot,” “Mellow Bot,” “Pepper Bot,” “Wellness Bot,” or “Happiness Bot” are a few examples of vocabulary names for robots.
This might have been the case because it was just silly, or because it matched with the brand so cleverly that the name became humorous. Some of the use cases of the latter are cat chatbots such as Pawer or MewBot. Keep in mind that about 72% of brand names are made-up, so get creative and don’t worry if your chatbot name doesn’t exist yet. Good names establish an identity, which then contributes to creating meaningful associations.
Once the customization is done, you can go ahead and use our chatbot scripts to lend a compelling backstory to your bot. Plus, how to name a chatbot could be a breeze if you know where to look for help. Your bot is there to help customers, not to confuse or fool them. So, you have to make sure the chatbot is able to respond quickly, and to every type of question.
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